I'm having problems printing out my Daily Sparkles
For all printing advice and information, please refer to our printing guide.
How many copies of the Daily Sparkle should I print out?
This will vary depending on your individual care setting. We generally find that some residents like to have their own copy while it is always a good idea to provide at least one for staff members and another, colour copy, for the Visitors’ Book. For more advice on printing, refer to our printing guide.
What should I do if I don’t receive my Daily Sparkle?
First of all, check your Spam and/or Junk folder. Sometimes, our emails may be filtered out by your email provider. If you still can’t find any email from us in your Spam or Junk folders, please contact us. We send out batches of Daily Sparkle in advance, so you have plenty of time to contact us before you should need to use them.
What are the benefits of customising the Daily Sparkle?
Adding the name of your care home to the cover of the Daily Sparkle helps residents to feel special and a part of a caring community. From a marketing and compliance perspective, a customised copy of the Daily Sparkle shows visitors and organisations such as the CQC that you are committed to enhancing residents’ quality of life by providing mental stimulation as well as physical care.
For more on how the Daily Sparkle can help with your home’s branding, see the What We Do page.
What are the carer’s notes for?
Carers’ Notes provide background information on the content featured within the Daily Sparkle. They also have suggested questions and prompts using both Reminiscence Therapy and Cognitive Stimulation Therapy. Carers’ Notes are especially useful for young and/or foreign employees who may need a little help in getting started.
How do I book a place on one of your training days?
You can find out about all of our upcoming training days and book a place here. Please contact email@example.com if you have any queries.
How can I pause my subscription?
If you’d like to pause your subscription for any reason, please contact us and we can arrange the rest. You can just let us know when you’d like to resume your subscription at a later date.
How can I cancel my subscription?
If you’d like to cancel your subscription for any reason, please contact us and we can arrange the rest. You can just let us know if you’d like to resume your subscription at a later date.
Can I share my Daily Sparkle with other care homes?
No. The Daily Sparkles are supplied to specific locations and are for the sole use of individuals associated with that location. Distribution or sharing outside of this specific location is strictly forbidden. Find out more in our T&Cs. You can contact us to discuss group/corporate subscription rates.
How long can I access the Daily Sparkles for?
You can access 8 weeks worth of the Daily Sparkle at any time, via the links that we supply you with on a weekly basis. If for any reason you require access to older copies, please contact us so we can assist you.
Are there any extra resources available on your website?
There is a huge range of activity ideas, tips and inspiration available via our hub, which is updated regularly.
Where can I find my account ID?
Your account ID is a four or five digit number, which can be found in the subject line of the email you receive weekly, containing your Daily Sparkles.You should also receive your account ID via email, shortly after subscribing with us. You can always contact us, if you are struggling to locate it.
How can I access the App?
Our App is available on both iOS and Android, as part of our package subscriptions. For more information about the App, refer to our App user guide.
How is the Daily Sparkle delivered?
The Daily Sparkle is delivered electronically (by email) on a weekly basis. Depending on your subscription, we also mail certain subscription items on a monthly basis. Find out more about our subscription packages here.
How do I make payment?
We accept payment by cheque, direct debit and BACS.
Cheques should be sent to ‘The Daily Sparkle, Dartington Space, Dartington Hall, Totnes. TQ9 6EN’. Please use your Order ID number as the payment reference number on back of the cheque. Once your order has been processed an invoice will be emailed to you. Should you wish to pay by BACS, please place your order and select this option during the checkout process. Once you have placed your order and it has been processed, an invoice with our bank details will be emailed to you so payment can be made.
How do I request an invoice for our subscription or training?
Once you place an order via our website and the order has been processed, an invoice will be emailed to you.